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Serbia Broadband
Serbia Broadband (branded as SBB; full legal name: ''Serbia Broadband - Srpske kablovske mreže d.o.o.'') is a cable television and broadband internet service provider in Serbia. A limited liability company, it is registered under the register code 17280554 in the Serbian Business Registers Agency (APR).〔(APR search )〕
In 2006, SBB launched TotalTV, its DTH satellite television platform.
With more than 700,000 customers and with more than 60% of network coverage, it is the dominant provider of broadband internet and cable television in Serbia.
==Criticism==
During the majority of its presence on the market SBB has been criticized for lack of service reliability and inadequate customer relationship management practices.〔http://blog.b92.rs/text/20792/SBB-ili-Samo-Bez-Brige-o-klijentima---prvi-deo/〕〔http://www.nisamovca.com/firmapost.aspx?firmaID=42〕 A notable example was when on 29 March 2015 a serious system outage occurred at around 11:30 AM CET, leaving most users without the Internet, landline and certain digital television services for hours afterwards.〔http://forum.benchmark.rs/showthread.php?277774-SBB-Generalna-diskusija/page519〕 The call centre was immediately clogged with large amount of calls, and the company gave no public information in the following hours. It was not until 4:52 PM that the first official statement was announced on SBB's official Facebook page,〔https://www.facebook.com/mojsbb/posts/1043054585709328〕 and soon afterwards on Twitter.〔https://twitter.com/mojsbb/status/582187359657160704〕 At that time most of the related issues had been fixed.〔http://forum.benchmark.rs/showthread.php?277774-SBB-Generalna-diskusija/page521〕 The company did not give an apology for or further explanation of the incident.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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